At Analyst ICT, we believe that quality is a continuous process, never an end goal. We strive to continuously improve our services and products to meet our customers' needs and expectations. In line with our upcoming ISO 9001 certification, we are introducing a new step in our journey to service excellence: a weekly survey focused on feedback from our customers.
Why a weekly survey?
1. Instant Feedback: A weekly frequency allows us to get quick feedback on recently delivered services. This means we can address any issues immediately and improve quality immediately.
2. Continuous Improvement: By regularly engaging with our customers and hearing their opinions, we can better understand what works and what needs attention.
3. Engagement with Customers: These surveys show our customers that we take their opinions seriously. This strengthens trust and cooperation between us and our customers.
4. Super logical, though: We limit the survey to 3 simple questions which you can answer by giving a rating on the scale of one to five. You will receive this short survey only if we have done something for your organization last week. So if there has been a ticket or a question you can expect this short survey once a week.
ISO 9001 and the Survey
ISO 9001 is an internationally recognized standard for quality management systems. It requires organizations to regularly collect and evaluate feedback to improve quality. Our new weekly survey is a direct reflection of this requirement and helps us meet and even exceed ISO 9001 standards.
By collecting feedback with this frequency, we can not only meet ISO standards, but also lead the industry in customer service and product quality.
How it works
At the end of each week, our customers receive a short survey via email (only 3 questions). We designed the questions to be quick and easy to answer, but they provide us with valuable insights. The feedback is analyzed by us and then discussed with the ICT consultants for implementation of improvements.
Superlogic
At Analyst ICT, we are committed to quality improvement in everything we do. These weekly surveys are an important tool for us to stay close to our customers, understand their needs and tailor our services accordingly. We are grateful to everyone who takes the time to give us feedback and look forward to working together to build a future of excellence. To us, nothing more than superlogical!
